Cancellation of the Sale and Purchase Agreement and Return of a Product
The buyer shall have the right to cancel the sale and purchase agreement concluded at the online store and to return a product within 90 days. The right to return shall expire after 90 days from the date the buyer has physically received the product.
In order to cancel the agreement and return products, please provide the following information:
-Order or invoice number (if possible),
-Date of order;
-Buyer’s name;
-Product name;
-Reason for return (optional).
When using the right to return within 90 days, the buyer is not obliged to describe the reason for return, but Emikson OÜ would appreciates the feedback from the buyers, which helps us to improve the quality of the products and services.
The buyer shall undertake to return the product subject to return immediately, no later than 90 days after filling out the product return request form.
Emikson OÜ will refund all payments within 14 days from the date of return of the product.
All costs associated with the return shall be paid by the buyer.
The buyer shall have the opportunity to examine the product exactly as it is allowed to do in a brick and mortar store.
The buyer shall be responsible for reduction in the product’s price when examining the product. The buyer shall undertake to examine the product carefully, to open the packaging without damaging it, without removing the labels/protective films, etc., and not to use the product. Otherwise, the buyer shall be responsible for reduction in the product’s price.
The product being returned shall be complete, packed in its original packaging and shall not be used.
If the product being returned have damaged documents, user manual and packaging, and the buyer is to blame for this, Emikson OÜ shall have the right to deduct the amount by which the value of the product has been reduced from the amount subject to return.
All payments to the buyer shall be made to the same bank account from which the buyer made the purchase, unless the parties agree otherwise.
Emikson OÜ will not refund the payment until the product has been fully returned.
Buyer shall have no right of return for:
-a product that cannot be returned after opening for hygienic reasons;
-a service ordered and already provided;
-a product that have been made to order specifically for the buyer;
-a product that will be mixed or combined with another product in such a way that it cannot be separated afterwards;
-a perishable product.