General Terms and Conditions
The terms and conditions of sale apply to all purchase and sale transactions between the buyer and Emikson OÜ (hereinafter: the seller) made in the online store www.emikson.com. The seller reserves the right to change, amend, or supplement the rules at any time in accordance with applicable laws and regulations. All changes, amendments, or additions will be communicated to authorized users upon entering our online store, and to make a purchase, the buyer must accept the updated rules again.
Prices
Prices are valid for the duration of the invoice payment deadline. For buyers from the European Union, all prices are shown including the VAT of the buyer’s country. For buyers outside the EU, prices are shown without VAT. Shipping costs are added to the listed price (except for special offers) and calculated in the shopping cart. If the product price has been incorrectly marked, the seller reserves the right to cancel such a contract and refund the amount paid by the buyer.
Shopping Cart and Order Processing
Go to the page of the selected product. In the "Availability" section, you will see whether the product can be ordered. Delivery time is stated in the description of each product. Select the desired quantity and click "Add to Cart." To place the order, click "Shopping Cart." To receive a discount, enter your coupon code. Then click "Checkout." On the order page, enter the required information. Select "Delivery Method" and "Payment Method." Confirm that you have read the terms and conditions by ticking the box "I have read and agree to the Terms and Conditions." Make sure all order details are correct and click "Confirm Order."
Discount Coupons
You can use discount coupons to receive a discount. Use them in the shopping cart during checkout.
Shipping Costs
To calculate the exact delivery cost, add your selected products to the cart. Shipping cost is based on the total weight, volume of the goods, and delivery address.
Delivery Method
Shipping is from Tallinn, Estonia. The delivery method depends on the weight and size of the package. Goods can be delivered to a pick-up point, parcel locker, or by courier. If you want home delivery, write a comment when placing the order. To ensure service quality, always provide the recipient’s phone number.
Local Pickup
Ordering with local pickup is not available; delivery is required.
Delivery Time
Delivery time is indicated in the description of each product.
Non-EU Countries
Customs duties and other charges [such as foreign VAT] for non-EU countries are usually not included in the delivery cost; these charges are typically paid upon receipt of the goods in the destination country.
Payment Methods
Bank Transfer
After confirming your order, you will receive an invoice via email. Be sure to include the invoice number in the payment description.
Bank Transfer Details:
Recipient: EMIKSON OÜ
IBAN: EE132200221072117959
Bank: SWEDBANK AS
SWIFT/BIC: HABAEE2X
Reference: Invoice Number
Payment must be made within 5 days of placing the order. If payment is not received within 5 days, the order will be canceled. The order will not be processed until the payment has been received.
PayPal, Mastercard, Visa
These are fast and secure payment methods. Follow the instructions provided.
Be careful when entering information during checkout, as the accuracy of the data affects the speed and convenience of delivery.
Order Status
All registered customers can track their order status and history. To do so, log into your account and click “Order History.” Depending on the order, you may see the following statuses:
"Unpaid" – your order has been received, but payment has not been made yet. If you chose bank transfer, payment must be made within 5 days or the order will be automatically canceled.
"Pending" – your order has been received but not yet processed.
"Paid" – your order has been paid for and will be processed soon.
"Processing" – your order is being processed but has not yet been shipped. If the product is out of stock, you will be informed via a comment with the estimated delivery time.
"Shipped" – your order has been shipped. You will receive a tracking code and estimated delivery date in a comment.
"Partially Shipped" – part of your order has been shipped. The remaining items will be sent once received from the manufacturer.
"Canceled" – your order has been canceled. More information will be provided in a comment.
You will receive an email each time the status changes.
Warranty Terms
The manufacturer’s warranty covers material defects and manufacturing faults. It does not cover damage or misuse. To claim warranty service, the customer must send the order number, a description of the defect or damage, and contact details to our email address. After submitting the claim, we will contact the customer within 2–3 business days.
Warranty Period
The warranty period is specified in the product description.
Return Conditions
To withdraw from the agreement and return the goods, the buyer must provide the order or invoice number. When exercising the right of return within 90 days, the buyer is not required to give a reason, although we value feedback that helps improve our products and services. The buyer may examine the product just as they would in a physical store. The buyer is responsible for any decrease in product value due to such examination. The product must be handled carefully, packaging opened without damage, and labels/protective films left intact. The product must not be used. Returned items must be complete, in their original packaging, and unused. If documents, manuals, or packaging are damaged due to the buyer’s actions, we reserve the right to deduct an amount corresponding to the value reduction. Products that are custom-made, cut, or specially ordered for the buyer cannot be returned.
Return Deadline
The buyer has the right to withdraw from the purchase agreement and return the goods within 90 days. The return period ends 90 days after the buyer has physically received the goods.
Return Method
You may return goods to us by any convenient method. Our address: Kadaka tee 44a, Tallinn 12915, Estonia. Emikson OÜ, +37255587153 (or Kadaka Selver parcel machine). To prevent lost packages, be sure to provide us with the tracking code. All return shipping costs are the responsibility of the buyer.
Refunds
All payments will be refunded within 7 days from the date of receipt of the returned goods. All refunds will be made to the same account used for the original purchase. Refunds will not be issued before the goods have been returned in full.
Certification
All products are CE-certified. However, buyers should be aware of specific requirements of national standards.