Rules of Sale and Purchase at the Online Store www.emikson.com
General Terms and Conditions
The Rules of Sale and Purchase shall apply to all parties to the sale and purchase transaction between the Buyer and Emikson OÜ (hereinafter referred to as the Seller), at the online store www.emikson.com.
In addition to these Rules, the legal relationship between the parties shall be governed by the applicable laws of the Republic of Estonia.
The Seller shall reserve the right to change, amend or supplement the Rules at any time in accordance with the established legal acts and requirements. The authorized user will be informed of any changes, amendments or supplements by logging in the website www.emikson.com. In order to make purchases at the online store, the Buyer will be obliged to re-agree with the changed Rules.
Prices
Prices at the online store www.emikson.com shall be valid for the term of payment of the invoice.
All prices shall be in Euros (EUR) and include tax 20% (Finland 24%, non-EU 0%).
The shipping price (excluding special offers) shall be added to the indicated price. It shall be taken into account in your shopping cart.
If the product’s prices on www.emikson.com is set by mistake and the Buyer is informed about this before or after placing an order, and the Buyer have not yet concluded an agreement at a new price, the Seller shall reserve the right to cancel such an agreement and return the amount paid to the customer.
Shopping Cart and Order Processing
Please go to the page of the selected product you like. Select the quantity you need and click the “Add to Cart” button. If you want to place an order, click “Checkout”.
On the ordering page, enter the required information. Select “Shipping Method” and “Payment Method”.
Confirm that you have read the terms and conditions by checking the box next to “I have read and agree to the Terms & Conditions”.
Check the order and click “Confirm Order”.
Order Status
All customers registered at the online store emikson.com can track the status and history of their order.
To do this, you need to log in your account and click “Order History”.
Depending on the order, you can see the following statuses on the “Order History” page:
“Paid” - we have received your order, and it will be processed shortly.
“Not Paid” - we have received your order, but it has not been paid for yet. If “Bank Transfer” is selected as payment, the order shall be paid within 5 days, otherwise it will be automatically canceled.
“In Progress” - your order is being completed, but not yet shipped. If the product is not in stock, we will inform you the approximate delivery time in the comment.
“Sent” - your order has been sent. We will inform you the tracking code of the parcel in the comments when you are ordering.
“Canceled” - your order has been canceled. More details are in the comments when you are ordering. For more details, please contact us at info@emikson.com
After each status change, you will receive an e-mail.
Delivery Method
Delivery depends on weight. Parcels are delivered by courier or via a parcel terminal/point.
Depending on the country of destination, a parcel will be kept for at least 6 days from the first attempt at delivery or shipment to a parcel terminal / the shipment notification.
The recipient may return a parcel using the Parcel Return Connect card provided by the sender. Depending on the method of receipt, the parcel may be returned to the point of shipment or to the parcel terminal.
Payment Method
Bank transfer. After the order is confirmed, you will be sent an invoice to your email address. When paying, in the comment box, be sure to indicate the order number. The order will not be processed until the money arrive in our bank account. You can pay for your order by bank transfer within 5 days from the receipt of the invoice. Your order will be canceled if you have not made payment within 5 days.
PayPal. It is a fast and secure way to pay with PayPal. PayPal accepts Mastercard and Visa.
When placing an order, please enter data carefully, as the speed and convenience of product delivery depends on the accuracy of data.
The sale and purchase agreement shall be deemed concluded after 100% of the order amount has been received on the Seller’s account.
Warranty
Products from the online store have a warranty. For more accurate information, please read the product warranty.
The presence or absence of a warranty shall not affect the right to return within 90 days or the right to submit a claim within 2 years.
The manufacturer’s warranty shall cover both material defects and errors in the production process.
The warranty shall not cover damage and misuse.
To apply for a warranty, the applicant shall send a copy of the purchase invoice, a description of the defect or damage and his/her contact details to the email address: info@emikson.com
After submitting an application, we will contact the applicant within 2 to 3 business days.
A thorough examination of the defects to the product will be carried out. If the examination carried out proves a defect in material or a defect in the production of a product, then it will be replaced with a new one or material consideration will be paid.
The Seller shall have the right to submit an invoice to the customer for payment of the cost of transporting the defective (damaged) product, the cost of an independent examination and related transportation costs.
Liability and Force Majeure
The Seller shall be liable to the Buyer, and the Buyer shall be liable to the Seller for damage caused to the other party by violation of these terms and conditions in the cases and amounts established by the legislation of the Republic of Estonia.
The Seller shall not be liable for damage caused and delay in the product delivery, if the damage or delay is caused by a circumstance that the Seller could not influence and the occurrence of which the Seller did not foresee and could not foresee (force majeure).
Other Conditions
All information about the Buyer received in the course of visiting and ordering shall be considered confidential. The Seller shall not transfer information to third parties. The Buyer shall have the right to request the deletion of his/her data from the Seller’s database.
In matters not specified in these terms and conditions, one should proceed from the applicable legislation of the Republic of Estonia.
Disputes arising between the Buyer and the Seller in connection with the order and purchase of products via the online store www.emikson.com shall be resolved through negotiations. If no agreement is reached, the Buyer shall have the right to apply to the Consumer Protection Board or Tallinn City Court to protect his/her rights. Disputes shall be resolved based on the legislation of the Republic of Estonia.
Cancellation of the Sale and Purchase Agreement and Return of a Product
The buyer shall have the right to cancel the sale and purchase agreement concluded at the online store and to return a product within 90 days. The right to return shall expire after 90 days from the date the buyer has physically received the product.
In order to cancel the agreement and return products, please provide the following information:
-Order or invoice number (if possible),
-Date of order;
-Buyer’s name;
-Product name;
-Reason for return (optional).
When using the right to return within 90 days, the buyer is not obliged to describe the reason for return, but Emikson OÜ would appreciates the feedback from the buyers, which helps us to improve the quality of the products and services.
The buyer shall undertake to return the product subject to return immediately, no later than 90 days after filling out the product return request form.
Emikson OÜ will refund all payments within 14 days from the date of return of the product.
All costs associated with the return shall be paid by the buyer.
The buyer shall have the opportunity to examine the product exactly as it is allowed to do in a brick and mortar store.
The buyer shall be responsible for reduction in the product’s price when examining the product. The buyer shall undertake to examine the product carefully, to open the packaging without damaging it, without removing the labels/protective films, etc., and not to use the product. Otherwise, the buyer shall be responsible for reduction in the product’s price.
The product being returned shall be complete, packed in its original packaging and shall not be used.
If the product being returned have damaged documents, user manual and packaging, and the buyer is to blame for this, Emikson OÜ shall have the right to deduct the amount by which the value of the product has been reduced from the amount subject to return.
All payments to the buyer shall be made to the same bank account from which the buyer made the purchase, unless the parties agree otherwise.
Emikson OÜ will not refund the payment until the product has been fully returned.
Buyer shall have no right of return for:
-a product that cannot be returned after opening for hygienic reasons;
-a service ordered and already provided;
-a product that have been made to order specifically for the buyer;
-a product that will be mixed or combined with another product in such a way that it cannot be separated afterwards;
-a perishable product.
Certification
All products are CE certified. However, the buyer shall take into account the specifics of the requirements according to national standards.